Return + Refund Policy

NO REFUNDS ON E-BIKE PURCHASES.
 

Most bicycles may be exchange for a store credit within 10 days of purchase, subject to inspection and the sole approval of Kruse + Company management. Any wear and tear or damage to the bicycle, its components, accessories, or other items included with the bicycle, will be subject to a reduction in the credited amount. All exchanges of bicycles are subject to a minimum $500 restocking fee.
 

Exchanges for Velotric e-Bikes are subject to a minimum $200 re-stocking fee if unused, or 20% of the purchase price for used bikes within 14-days or purchase. No exchanges after 14-days.
 

Returns available for unopened, unused accessories within 30 days of purchase with a receipt for a refund. Returns without a receipt a subject to approval and valid for store credit only.
 

All helmets, final sale items, deposits, special orders, and all Riese & Müller bicycles are non-refundable.
 

Return of defective products subject to the manufacturer's terms and conditions.
 

No refunds or credits for Labor chargers.
 

Returns or refunds for items or products not covered under the above written policies are at the sole discretion of Kruse + Company.